For Surge Employee Use ONLY! Your Surge support technician has requested a remote control session to assist with troubleshooting / break fix issues on your computer. Please enter the Session ID communicated to you verbally by a Surge IDS employee. You must have received a Session ID from a Surge IDS employee. If you received a Session ID from an unknown source, do not join that session! Contact IDS immediately for assistance if you receive a Session ID from an unknown source.