Owner Relations
We value our relationship with you, and we are here to answer questions, provide important forms, and connect you to helpful resources—quickly and easily.
Change Of Address or Direct Deposit
Through Mineral Answers, you can find your monthly check revenue detail, electronically submit a change of address form and register for direct deposit.
- Go to www.mineralanswers.com
For Questions or required documents, please go to www.mineralanswers.com
Ownership Transfer
For Questions or required documents, please go to www.mineralanswers.com
Check Questions
Why does my payment amount vary month to month?
Many factors may influence your payment each month, including but not limited to market conditions, suspended payments, adjustments (including overpayments or underpayments), fluctuating commodity prices, regulatory or contractual changes, production volumes, seasonal conditions and routine maintenance or operating issues which may affect the volumes produced from a well during a given time period.
How much can I anticipate my check to be on a monthly basis?
Monthly payments will vary and are based on a variety of factors which include, but are not limited to, market conditions, suspended payments, adjustments (including overpayments or underpayments), fluctuating commodity prices, regulatory or contractual changes, production volumes, seasonal conditions and routine maintenance or operating issues, which may affect the volumes produced from a well during a given time period.
Why is decimal interest on both my division order and check detail different?
Variances can occur due to special marketing arrangements, unit calculations or other contractual agreements. The value is still proportionally correct.
Why do I see an adjustment on my check detail?
Occasionally adjustments must be made on revenue previously paid to you. When this occurs, the original payment is reversed, and the new amount is paid. Adjustments are necessary for various reasons such as: originally provided production figures were not correct, (volumes) or pricing from the transporter or gatherer of production required adjusting; production may be allocated incorrectly and must be adjusted; we received updated title information and an adjustment was made to the DOI, or a tax rate may have changed. We make every effort to properly account for the volume and price in accordance with your lease agreement and state statutes. When a correction is necessary, it could reflect negatively or positively on your check.
When do I get paid for oil or gas production?
Oil and Gas proceeds are paid in accordance with Section 91.402 of the Texas Natural Resources Code unless otherwise specified in your contract.
Why does my check differ from others in my family?
This can occur because ownership between family members is not always equal. In addition, there is the possibility a party has not provided Surge Energy with their Tax ID Number (TIN), Social Security Number, or other required information. In addition, some family members may own an interest in other additional properties. Other factors possibly causing variances in check amounts can be related to stale dated checks, returned checks or money held in suspense.
I have lost or never received my check. What can I do to get another one?
Paper checks are mailed via United States Postal Service (USPS). Please allow up to 21 days before requesting a check to be voided. To request a void, please mail or email the Request to Void a Check Form (hyperlink to Void Check Form). Once the void has processed, revenue of the voided check will be included in Surge’s monthly check run.
When is Surge’s check run?
Our Check Run is on the 25th of each month. If pay date falls on weekend or holiday, payment will be remitted on the following business day.
- Paper checks are mailed via United States Postal Service (USPS). Please allow up to 21 days before requesting a check to be voided.
- Direct Deposit will be deposited on the 25th or if date falls on weekend or holiday, payment will be remitted on the following business day.
Joint Interest Billing Questions
How can I view my JIB statement?
EnergyLink can be used to obtain your Joint Interest Bills electronically from a free and secure website. You can register with EnergyLink for access at www.energylink.com.
I have questions about my JIB statement, who should I contact?
Please email joint.interest@surgeenergya.com In your request, please provide the Partner Number, which appears above the Company Name on the top left corner of the bill, Invoice Number and information on the question.
How can I net my revenue payments against my JIB charges?
For owners that have expenses netted from revenue payments, a revenue check will be issued on or about the 25 of the month. This revenue check will show the amount of the deduction for JIB expenses. If you are interested in having your invoice netted against your revenue check, please email a Revenue Netting set up request to OwnerRelations@surgeenergya.com.
What information is needed when paying my JIB statement?
Please include the Partner Number, located above the Partner Name on the invoice, and the Invoice Number with your payment. If you are submitting payment for a different amount than what was invoiced, please include an explanation or provide a note in EnergyLink to document the reason for the difference.
Where can I send my JIB payment?
Payment by Check
Moss Creek Resources, LLC
c/o Treasury
11330 Clay Rd, Suite 200
Houston, TX 77041
Payment by Wire/ACH – Please email joint.interest@surgeenergya.com
1099 Questions
For Questions or copies of your 1099, please go to www.mineralanswers.com
